Help & support

Apple/Google handle all payments/refunds and subscriptions, not muzmatch. Only a customer can cancel a subscription - we are not able to ourselves.

Note a trial/subscription must be cancelled upto 24 hours before it expires in order to not be charged/renewed.

A free trial can only be purchased ONCE per Apple/Google ID as per their terms.

Also remember - deactivating your muzmatch account does not automatically cancel any subscriptions. You must follow the below instructions as they are handled independently by Apple/Google.

Once cancelled as below, your muzmatch app will still show you as a Gold member until the expiry date of the subscription or trial.

On iOS

1. On your iPhone, go to Settings → [your name] → iTunes & App Store
2. Tap your Apple ID at the top of the screen
3. Tap View Apple ID, you might need to sign in or use Touch ID
4. Tap Subscriptions and muzmatch Gold
5. Use the options to manage your subscription

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription

If you cancel, your subscription will stop at the end of the current billing cycle

On Android - Play Store

1. Launch the Google Play Store app
2. Tap ☰ Menu → Subscriptions and tap on muzmatch
3. Tap Cancel and Yes to confirm the cancellation
4. Now, the status of this Subscription has been changed from Subscribed to Canceled

On Android - Credit or Debit Card

1. Open muzmatch
2. Tap on 'Settings → Account Settings → Manage purchases'
3. Tap 'Credit or Debit Card' and a new browser window will open with a URL starting 'billing.stripe.com'
4. Find your current plan, tap 'Cancel plan' and confirm the cancellation
5. Your Gold membership is now cancelled, you'll be shown how many days you have left on your current subscription