Behaviour Guidelines

Last modified 5th August 2019

We pride ourselves in upholding the highest moral standards for our muzmatch ummah. We work hard to make sure that your safety, honour and dignity is preserved through our app. Muslims are a diverse community with nearly 2 billion of us on the planet. This means we expect you to treat others with grace, respect and kindness.

As exemplified by the Quran, the Prophet (SAW) had the most perfect character:


وَإِنَّكَ لَعَلَى‏ خُلُقٍ عَظِيمٍ‏
“And most surely you conform (yourself) to sublime morality.”
(68:4)

We pray that you maintain taqwa in your behaviour both on the app and offline. If you act inappropriately, you could be permanently banned from muzmatch. Our behavioural guidelines are outlined below. Any action that violates our policies will result in appropriate disciplinary action.

We advise all users to keep conversations on muzmatch so we can continue to do our job in safeguarding our users.

We also encourage you to report any offensive behaviour, and a member of our customer support team will investigate every report made.

1. Nudity/Sexual Content 🧕

Modesty is of utmost importance in Islam, for both men and women. Do not expose yourselves. Strictly no nudity or sexually explicit content allowed. Do not engage in sexual conversations. Failure to comply with this will result in a ban.

Possible disciplinary action:
Permanent Ban

2. Harassment 🤐

There is no excuse to engage, or involve others, in harassing another user. Getting rejected by or obsessed with someone does not give you the right to be abusive. This includes any action that annoys, threatens, intimidates, alarms, humiliates or puts another user person in fear. muzmatch will investigate such reports seriously and could ban any user who engages in harassment.

Possible disciplinary action:
Permanent Ban

3. Violence ☮️

We do not tolerate any threats or acts of violence whatsoever. Nor do we permit any action or content that promotes violence, terrorism or any harmful behaviour.

Possible disciplinary action:
Permanent Ban

4. Hate Speech 🤬

We have a zero tolerance policy on any content that promotes or supports racism, bigotry, hatred against users or groups based on factors like (but not limited to) race, ethnicity, religious sect, disability, gender, age, or national origin.

Possible disciplinary action:
Permanent Ban

5. Privacy 🔒

Do not publicly share any personal details about yourself or anyone on your profile. This includes your work/home addresses, phone numbers, email addresses, website URLs, financial information, or identity credentials.

Possible disciplinary action:
Warning

6. Do Not Spam 🗑️

Make sure to send original messages to others, rather than copying and pasting the same message to everyone you admire. Take time to observe each profile and be considerate in your exchanges. Have some halal originality.

Possible disciplinary action:
Warning

7. Be Sincere and Noble 🙏

Don't pretend to be someone you're not. We hope you'll get married to people in real life through Muzmatch, so we ask that you are genuine and transparent in your dealings. We do not condone casual dating or anyone looking for a fling.

Possible disciplinary action:
Warning

8. Promotion or Solicitation 🗣

Do not have ulterior motives on Muzmatch. We are here to help you find a partner, so do not use our app for any other reason. Using our app to solicit other users is prohibited. If you use our app to promote other sites, businesses, events, or sell products on Muzmatch, we may ban you indefinitely.

Possible disciplinary action:
Permanent Ban

9. Scamming 🚫

We don't take kindly to those who take advantage of others and engage in fraudulent or illegal activity. Anyone who attempts to get the private information of other users to commit fraud may be banned. Any user who is caught sharing means of getting money from others by sharing their own financial account information (PayPal, Venmo, etc.) may also be banned from muzmatch.

Possible disciplinary action:
Permanent Ban

10. Prostitution and Trafficking ❌

We take criminal activity seriously. Promoting or advocating for illegal sexual activity, human trafficking or other sexual exploitation is strictly prohibited and will result in your account being permanently banned from muzmatch.

Possible disciplinary action:
Permanent Ban

11. Minors 🔞

In order to use muzmatch, you must be at least 18 years old. We do not allow images of minors, even if they are your children and/or you’re in the photo with them. However, you are welcome to state in your bio that you have children. If we see a profile that includes a picture of a minor, encourages harm to a minor, or depicts a minor in a sexual or suggestive way, we will permanently ban that user.

Possible disciplinary action:
Permanent Ban

12. No duplicate accounts (you can’t fool us!) ♊

muzmatch users cannot have multiple accounts. Only one account is allowed per user. While we encourage you to refer a friend to get 30% discount from the premium version, we can spot a fake “friend” profile - so don’t try it or else you will be banned.

Possible disciplinary action:
Permanent Ban

13. No Polygamy 👎

You are not allowed to use muzmatch if you’re already married. While Islam permits polygamy, it is illegal and punishable by law in most countries. If we spot a married user, or receive clear evidence to show you are in a current relationship, you will be banned.

Possible disciplinary action:
Permanent Ban


Disciplinary Procedure

MUZMATCH DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS. Please refer to 4.6.2 of our Terms of Service.

The above guidelines are designed to make muzmatch a safe space for all our users, so please follow them when using the app.

Should you breach our above guidelines, and provided you have not done something that warrants an immediate ban, you'll first receive a warning.

Should you receive two warnings within six months, your profile will be blocked for 72hrs/14 days depending on the severity of the circumstance.

Should we continue to observe inappropriate activity on our platform, you will risk being permanently blocked from our services and will lose your account.

HOW TO MAKE A REPORT

THROUGH APP:
Shake your phone to contact us at any time.

If you want to report a profile, click on the three dots at the top of the screen and tap “report and block” and fill in why.

When reporting outside of the app (eg via email) please email hello@muzmatch.com with all evidence/screenshots/supporting information to help us to verify your claims. Try and include the other persons contact details if you have them so we can help locate their account. For security, please do ensure the email address you use is the same email address of your registered account.

muzmatch.com/safety

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